ARTEN.AI – Your Always-On AI Product Support Expert

Your Always-On AI Product Support Expert.

More satisfied customers.Increased efficiency.Lower costs.

AI-powered chatbot built for software product support teams. Boost competency, reduce costs and scale effortlessly.

ELEVATE YOUR SUPPORT TEAM WITH ARTEN.AI

IMPROVE ON SUPPORT KPIs

Arten.ai intelligently assists your clients in tackling technical issues related to your supported products—helping your team resolve problems faster and more efficiently.

BOOST TEAM EXPERTISE

Arten.ai brings all your product knowledge —public and private docs, resolved issues, and community insights—into a single, powerful knowledge base. Just ask and get what you need instantly!

SPEND SMARTER!

Arten.ai empowers your support team to work smarter—with streamlined operations and on-the-go access to knowledge resources. The result? A more capable team and real savings across the board.

ARTEN.AI FEATURES

A Smarter Way to Support Your Software Products

Product Expert behavior

Available via chat

Acts as a always-on product expert available to your clients through a user-friendly chat interface.

Provides technical support

Features a technical support oriented workflow enhanced by generative AI search, evaluation and text generation capabilities.

Is a trusted product expert

Provides accurate answers and troubleshooting tips grounded in your product's unified knowledge base.

Comprehensive Knowledge Base

Brings all product knowledge into one place

Consolidates all your product related documentation and past issue resolutions into a shared, accessible support knowledge base.

Focuses on your products

Answers are only provided on products included in the knowledge base and on the larger product domain that you define.

Includes references in its answer

Precise references to documents found in the knowledge base are provided for each answer.

AI-aided, support-oriented workflow

Learns and improves

Continuously improves by learning from resolved issues and user interactions, enhancing support quality over time.

Uses smart search capabilities

Evaluates search results with the help of AI from the knowledge to provide only the relevant answers.

Forwards unresolved cases intelligently to the human team

In some cases you will need more information - Arten.ai will analyze the issue and forward the discussion summary as a ticket to the relevant human team.

Integrates with your IT securely

Integrates with your issue tracking system

Arten.ai imports past tickets from your issue tracking system and raises new ones if necessary.

Transparent user management

For transparent user management, Arten.ai is ready to integrate with your identity provider.

ARTEN.AI

USE CASES SUPPORTED BY ARTEN.AI

Customer support automation

Arten.ai acts as your frontline assistant, instantly answering customer queries, guiding them through troubleshooting steps, and escalating only when needed—reducing ticket volume and boosting satisfaction.

Internal Team Support

Whether it’s IT, DevOps, or QA, Arten.ai helps internal teams solve issues quickly by surfacing relevant knowledge, automating routine resolutions, and acting as a knowledgeable support layer within your organization.

Knowledge Sharing & Onboarding

From onboarding new teammates to helping engineers find answers fast, Arten.ai makes internal documentation and expertise searchable and conversational—cutting down time spent digging for info.

Enoventum Labs is here to help you all the way

CREATING YOUR PRODUCT EXPERT WITH ARTEN.AI

We begin by identifying the software product(s) you want to support and mapping out the relevant data sources—public and private documentation, previous issues, and FAQs.

Arten.ai is connected to your IT systems, such as issue tracking systems like Jira, identity providers for user management and other necessary applications.

A pilot phase with a selected team allows us to adjust the Arten.ai behavior based on real support queries, and ensure performance aligns with expectations.

With successful tests completed, we roll out Arten.ai across your support organization, helping your team become more efficient and knowledgeable from day one.

Let's Try For Free

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